Frequently Asked Questions

Our company, designer team, office, warehouse, etc. based in London, UK. All production process is in Istanbul, Turkey.

We ship worldwide and operate all deliveries from our warehouse in London.

Yes, we have £100.00 minimum order. That helps us to block website from retail customers and to keep it only for boutiques buyers.

We offer you FLEXIBILITY, it means that you get buy any sizes you would like to.

You do not need anymore to buy fix packs, which is amazing option to get only sizes, that are selling better in your store.

Our recommended Mark up is 2.7 - 3.

We keep EXCLUSIVE all our clients in 10 miles radius. 
Please check our Clients map.

We update our collection every 2-3 weeks. Please follow our "New in" page, Subscribe to our Newsletter always to get updated lookbooks or you can always Contact us info@jenerique.com for the new styles or any other details.

Yes, we give this opportunity to our clients as our Production capacity is more than 30,000 pieces weekly. Minimum order for Privat label - is 100 pieces per style.

For other Q-ties please Contact us info@jenerique.com

We offer you FLEXIBILITY, it means that you get buy any sizes you would like to.

You do not need anymore to buy fix packs, which is amazing option to get only sizes, that are selling better in your store.

You have option to buy even 1 size per style, that you like!

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

 Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by JQ WHOLESALE and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Klarna is unique and offers Pay in 3 interest-free (no fees when you pay on time) instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3 instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

3 instalments payment method:

To use Pay later in 3 instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor JQ WHOLESALE run credit searches against you that could impact your credit rating.

Although Pay in 3 instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free (no fees when you pay on time) instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

 As soon as JQ WHOLESALE have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

3 instalments payment option: Klarna will automatically attempt to collect your payment for your Pay later in 3 instalments purchase at JQ WHOLESALE from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by JQ WHOLESALE. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Once JQ WHOLESALE has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days

Refunds shall be issued back to the debit or credit card which was originally entered at checkout

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.